Quote Originally Posted by jennie285 View Post
Good Morning BigCav


I bought a HZ grille from the wreckers in Forbes, as they keep some rares parts, and it doesn't fit in anyway, can i send it back to you or someone, it isn't really the responsibility of the wrecking yard to take it back, as they probably don't realize these don't fit....
Let me know where to send it please

thanks
Jennie
Hi Jennie

This is a tricky one, Let me start by saying that im sorry to hear it didnt fit and that also rare spares will accept back a product found to be faulty

unfortunatly the grille would need to be returned to where you purchased it from, we cant refund you directly if you were to return it to us, the wrecker would need to refund your money and we would in turn refund him, if it was packaged in rares packaging he most likely also bought it from one of our distributors so you can see there are a number of people involved in the sale of 1 item

Now the other issue with these grille's is that these are not ours, yes we sell them but we do not make them, these are an existing product that was remanufactured by the crash repair industry and we buy them from a major crash repair replacement parts provider same as alot of other stores and wreckers do

was it in rares packaging or just a brown box?

i was quite surprised to hear it didnt fit, we have sold on average 100 a year for the last few years, its no excuse and its no proof but perhaps it leads to a faulty batch rather then a major problem?

if you could describe what was wrong with it or even pictures ill check my stock and see if they are the same