First off were looking at some new toys, Mum wonts a new small 4x4 and where looking at a New MINI to go with the Classic Minis we have

First we requested a brochure online for a new model of small 4x4, only to recieve an email saying

Mr Trevor- aka me



Thank you for contacting Kia Motors Australia.



The sales brochure for the 2012MY Kia Sportage is only available as a download from the Kia Motors Australia website www.kia.com.au , to download a brochure click the mouse pointer on “Download a brochure” and then select the model of interest for PDFs of the brochure and specification sheets to appear.

wow for the cost of a stamp they cant even be bothered sending out a brochure, thats fine wasnt keen on one anyway and had the BS that goes with going to a dealer hence do leg work first before going in and being swamped from a over the top sales guy, so a no go there

Then we send of for a brochure on the New MINI wow cool got one, then followed up some clown - stooge, calling with Hi Im Paul, Paul who? of Paul from MINI the company, this is Thursday arvo before Easter, when most folk are running around mad including me, he promises me a test drive of a John Cooper Works car wow, thats great cause my local dealer said you have to buy it from the brochure, cause its a upgrade and they only do test drives on the standard model, and you can see how they handle and its a ''Better Experience '' with the performance package. So imagine my excitment when he (Paul) tells me I can test drive a Works Car

Then comes the email, text and Phone call all at 10.11am on Easter Saturday a,, at the same time, from a Ricky, Ricky who, oh Ricky from MINI, what is with this company and the phone manner, he stumbles through the conversation in broken english, hardly understanding my questions, I soon become annoyed its like a tele sales person, so this is the reply email i sent what do you think

Ricky

Two straightforward things when approaching some one in regards to selling a car are honesty and professional. These are two small but important things in all of life, and in your game the two most valuable traits


I received a phone call from a Paul, wow Paul who, from MINI that’s a fantastic way to start a conversation, after stumbling through the conversation he asks if I wish to test-drive a JCW? Yes and is there one at a local dealer for me to try, yes at Worthington Mini Garage, fantastic pass on my details.

Today at 10.11am I receive an email, a text message and phone call all from you Ricky, at the very same time, marvellous effort, but you have no cars in stock, and stumble through the conversation, and you have nothing to offer.

Ricky last time I checked on JCW with the features I am interested in were looking at 70k car, and I have a pair of..... Calling me,

How would you react with such a amateurish manner when looking to buy a car

I would love for you to pass on your Managers Name and Head Office's contact details cause I am slightly unimpressed with the way our business has begun

If the local Bunning’s can give a glowing helpful reception with assistance in every isle, and team members there to help with any questions how does a multi million dollar business have stooges representing them,

So I hope after already speaking with Larry and Moe I hope I don’t get a call from Moe

Thanks for your valuable time, have a lovely Easter

Mr Trevor
Service Manager

Have a laugh cause I am in shock and yes I changed my name it better suits me, sorry for the rant but bugger me how hard is it, as I said bunning can nail it why cant BMW

77