Yeah i know quite a few people that used Cools and they were happy speaks for itself really
That's great news, I hadn't heard of Cool's before, i'll give them a bell.
Gaz
As with any franchise, it's the operator or the mechanic themselves who determines the quality of the work.
I know that there are many bad Pedders outlets, but I'm sure that there are good ones too.
I find it's often better to talk to the guy who is actually doing the work (if possible). This is easier to do if the business is a smaller one.
I could write a book on my experiences at new car dealerships (of all brands). Generally speaking, the bigger the dealership, the bigger the rip-off.
Dr Terry
I buy a lot of parts from our local Autopro and have recently bought McKay rubber bushes and some ball joints with castellated nuts from them,but like Dr Terry says it all depends on who owns the franchise. I recently took the HQ in for a wheel alignment and they let me drive it on the hoist and let me stay in the workshop while they did it.I was standing there talking to the boss when the young lad doing the alignment called him over with a worried look on his face,his problem was he was trying to undo the locking nuts without scratching the paint on the tie rods,great to see someone taking care with my car,when they had finished they said take it for a drive and make sure it's ok,I hadn't paid them and could have just driven off
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