As with any franchise, it's the operator or the mechanic themselves who determines the quality of the work.

I know that there are many bad Pedders outlets, but I'm sure that there are good ones too.

I find it's often better to talk to the guy who is actually doing the work (if possible). This is easier to do if the business is a smaller one.

I could write a book on my experiences at new car dealerships (of all brands). Generally speaking, the bigger the dealership, the bigger the rip-off.

Dr Terry