I had the same thing with a GTS dash facia I recently sent.
I sent it in a box that was bigger than the facia. I wraped it up and packed it well in the box. It got the the buyer all crushed. They would have had to drop something pretty big on the box to crush the box before it even got to the facia. I am pissed about it. The seller thinks that I didnt pack it well enough. What else was I meant to do? Use a wooden or steel box?
I put fragile all over it. Maybe I should have and the little twat in the aus post van may not have thought it would be funny to jump on it......
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