Good news from RS

[GTS]

When I received my outer beaver panel from Rare Spares a while back I emailed them to advise them that the panel wasn't as per original because it didnt have the recess where the winch handle goes through it. I received a phone call from Rares yesterday advising that their Melbourne manufacturer has had a look at an original and is now changing the design to incorporate the recess. Apparently the manufacturer took over the business a while back and kept making them the way the previous owner did and was unaware of the recess.
The change is too late for me as I cut the recess out of my old panel and welded it into the new one....but it is good news for those that are yet to do it.

[wbute]

Nice to see they took notice of your advice! Lets hope they keep improving their parts like that.

[GTS]

I think the biggest problem is people tend to bag RS out on forums rather than let them know there is a problem.
I told them about the HJ HX HZ cowl panel faults and they have since pulled them from the market opting instead to now only supply the end sections. RS HQ were pretty good about it and gave me a full refund of the purchase price even though I bought it from one of their dealers.

[L31 Sandman]

Hi Guys, what is the best way to contact RS as I have one of their replacement panels and it is crap. can someone give me an email address or phone number.

[GTS]

Hi Guys, what is the best way to contact RS as I have one of their replacement panels and it is crap. can someone give me an email address or phone number.

Dave Ryan is the guy i've been dealing with.... dryan@rsp.net.au
He's down to earth and a good bloke to talk to.

[HK1837]

You could also try talking to Cav over at Fastlane. Username BIGCAV from memory. Oz might have his email address too.