Good news from RS

**wbute** · 11-11-2010, 10:13 AM

Nice to see they took notice of your advice! Lets hope they keep improving their parts like that.

**GTS** · 11-11-2010, 11:08 AM

I think the biggest problem is people tend to bag RS out on forums rather than let them know there is a problem.
I told them about the HJ HX HZ cowl panel faults and they have since pulled them from the market opting instead to now only supply the end sections. RS HQ were pretty good about it and gave me a full refund of the purchase price even though I bought it from one of their dealers.

**L31 Sandman** · 11-11-2010, 04:40 PM

Hi Guys, what is the best way to contact RS as I have one of their replacement panels and it is crap. can someone give me an email address or phone number.

**GTS** · 11-11-2010, 05:00 PM

Originally Posted by L31 Sandman

Hi Guys, what is the best way to contact RS as I have one of their replacement panels and it is crap. can someone give me an email address or phone number.

Dave Ryan is the guy i've been dealing with.... dryan@rsp.net.au
He's down to earth and a good bloke to talk to.

**HK1837** · 11-11-2010, 05:15 PM

You could also try talking to Cav over at Fastlane. Username BIGCAV from memory. Oz might have his email address too.

**L31 Sandman** · 11-11-2010, 06:34 PM

Thanks boys, I am on to it right now and will let you know how I go.

**ozbox** · 12-11-2010, 10:43 AM

they had to start listening as there name was so bad...:Pirate:
they should have listened 10 years ago when people went direct to them and told them what they produced was crap..sometimes it can be too little too late.
its about time they listened and they have only done so coz other people were coming into the market with quality reproduction products and puting there products to shame..
unfortunately for RS shit products and shit attitudes will stick for a long time and this is why nos still pulls big bucks..