Bugger, I'm not sticking up for them but at least they are fitting a new engine under warranty and not patching it up or bull shitting like they tried with my Hilux.Originally Posted by Valencia
Item number one on my four day old Hilux warranty list was "ticking at idle. (suspect faulty injector dribbling)".
Toyota had the car for two days. Went down to pick it up after the 13 items were supposable rectified. They handed me an invoice for $245.00
I said you have made a mistake as my car was under warranty. They grabbed the workshop Forman who explained the injector fault was caused by water in the fuel and they had to clean out the entire fuel system, then told me to take it up with my local fuel station. I smiled and laughed and said it must have been delivered with water in the fuel by you guys because it was delivered last Friday and the car had only done 400km and I hadn't needed any fuel yet. He asked if I had washed the car and I must have let water fuel into the fuel system somehow. Ha Ha Ha are you serious.
I asked to look at the car and show me exactly what they had done. This idiot still didn't twig that I was a mechanic and the paperwork had my company's name Axis Truck Repairs on the warranty forms. We lifted the bonnet and I said how did you guys manage to work on my car without making a mark, disturbing the dust and fitting every clip and clamp exactly as it was fitted from the assembly line. I than asked to see the old filter. Five minutes he come back with an old cartridge fuel filter. The filter he showed me looked like it had done 80k-100k km and was black from engine oil leaking into the injector pump. After looking at it for a minute I wiped the top and found It has Ryco GUD manufacturing on it. Starting to get a bit angry I mentioned this isn't the filter out of my car for three reasons, 1) its not a genuine filter 2) its come from an engine with an injector pump problem probably a old Landcruiser and 3) its to long to fit inside the Hilux plastic canister. My next words were stop F**king me around I wasn't born yesterday. He went away for five minutes come back and told me my filter must have already been pick up by the recyclers. PFFF.
I started the engine and the tick was exactly the same. Then this bull shit artist told me it was normal. I mentioned I had probably changed a dozen sets of Hilux injectors in the past 18 months, and it's a common fault and I know what to listen for when they start dribbling and it will burn out a piston eventually. His comment was if you keep driving it with a problem it will void any warranty. But this is why its here you fool. I told him straight if your not prepared to fix it I will replace the injectors and book the job out to them at $135.00 ph. He quickly told me if I did any repairs to the car I would again void any warranty. Almost yelling at him I mentioned that Windsor Toyota sublet repairs to us and because he hadn't worked their long he probably didn't know. Then the usual comment "we are factory Toyota trained technician's and your not.
Me; ok so we are off to fair trading then, Him; its your choice. Me; Fair trading will be the second letter I send, the first letters will be the media.
Ten minutes after arriving back at work Windsor Toyota spare parts section rang me and said they would deliver a set of injectors to our workshop and credited my account for $450.00 to cover expenses for our labour time, and had removed the $245.00 invoice because there was a mistake in booking it on our account. What a load of bull shit. And more insult 4 out of the 13 warranty items were repaired. Did the rest myself and got them to supply the parts.
Yes I'm a very pissed of ex Toyota owner. Never been near a Toyota show room since.
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